Q.1 About the Company?
We are a professional pharmacy licensed to supply generic drugs to patients all over the world. We insist on quality and we work with respected brands worldwide. All the drugs we supply are approved by:
- Food and Drug Administration (FDA), US
- Medicines Control Agency (MCA), UK
- Therapeutic Goods Administration (TGA), Australia
- Medicines Control Council (MCC), South Africa
- National Institute of Pharmacy (NIP), Hungary
- Pharmaceutical Inspection Convention (PIC), Germany
- World Health Organization (WHO)
We have professional pharmacists and quality analysts who ensure that we supply nothing short of the best quality and affordable drugs.
Apart from that, most of the drugs on our store can only be purchased with prescription from a licensed practitioner.
Q.2 Are you legitimate?
We have been operating since 2002 and we strive to instill a sense of confidence in our online services from time to time. We work along the best standards of security online, including SSL encryption of data to provide safety in transactions. You can therefore make a purchase confidently.
Not to brag, but more than half of the purchases we get come from customer referrals. You can try us and see for yourself.
Q.3 How long have you been distributing?
We have been in operation since 2002
Q.4 Do I need a prescription?
You must have a prescription to purchase prescription medicine. You can email it or fax it to us through +1-760-5571609
Q.5 How much can I save?
Our customers have saved 40-90% depending on the drugs you purchase. For men’s health products, we usually offer double the quantity purchased.
Q.6 How confidential is the information I share with you?
All transactions conducted through our website are encrypted through SSL, giving you an assurance of confidentiality at all times. All orders are discreetly packaged and sent to the address and name you have given us.
Q.7 How can I get in touch with you for potential business?
For general business inquiries, you can reach our Business Development Manager on email@example.com
Remember to include all the contact information and details on how you would wish to work with us. This will make it easier to get the right person to be in touch with you.
Q.8 I would like to be an affiliate with you. How do I get in touch with you?
We do have an affiliate program that might interest you. You can also contact us on firstname.lastname@example.org with the details you need and our Affiliate Manager will be in touch
Remember to indicate the drugs you wish to sell on our behalf and the number of orders that you hope to handle per month
Q.1 Working through the website
To determine if we have what you need, you can search the US Brands, Generics or use the search box to find what you need.
You can send us an email in the event that you do not find what you are looking for at email@example.com
After placing your order, hit the “Add to cart” button and go to the Login/Register button. New customers can register and if you are a returning customer, you can simply enter your details and proceed.
We are available 24/7 to assist you if you are having any problems logging in
Q.3 Dispensing drugs
Your order will be processed as soon as we can. There might be delays depending on the demand of the product, and we will inform you if anything happens that can delay your shipment. If need be we will provide a refund for your purchase and provide an alternative solution for you.
Q.4 Receive the email
Upon shipping we provide you with all the information you need regarding your drugs so that you can monitor the movement of the package. You can trace the shipment wherever possible.
We have shipment alternatives for all regions and you can rest assured that we will be able to ship the drugs to wherever you are. If you have not received the drugs in a stipulated time, get in touch with us and we will see the way forward.
Q.5 Successful delivery
Once you receive the drugs, kindly inform us through the testimonials about your experience. It makes us happier to touch the lives of others through our work.
If things did not go according to plan, we will simply send you another shipment to make sure that you get the drugs you need.
Q.1 Shipping to my office or home takes how long?
Kindly allow us up to 2 weeks
Q.2 Can I buy supply for more than 3 months?
Yes and No
This will depend on the drugs, the size, the available stock and your country of residence. In some cases, we will need more information depending on the size of the shipping and if we can fit it in our normal shipping plan
There are countries that do not allow more than a three month supply of drugs purchased at a time. In such a scenario we might have to split the shipment in batches, but we will inform you before we do this.
Q.3 Can I get specific expiry dates for my purchase?
The medicines we send usually have a 6 month expiry date from the shipment date. For further specifications, get in touch with us and we will advise you accordingly.
Q.4 How come your rates are so affordable?
Our costs are low because they are based on the actual costs of the drugs, and we have a low per unit cost
Q.5 Are your products similar to the ones in the local pharmacy?
Yes and No
We only deal with generic drugs. The active ingredients in them is the same as the one in the branded drugs, but the difference is the manufacturer name
Q.6 I cannot see my prescription medicine on your list, do you have it?
There are thousands of medications that have not been listed on our website. We however, list the common ones and the ones that our partners have made available to us.
There are times when customers search with a misspelt name, and do not get the results. For all your needs try and send us an email for what you need and we will find it for you. We can also notify you when the drug is available in our stores so that you can get it.
Polite Notice: We DO NOT sell controlled substances.
Q.7 Can I make an order for different persons in the same house?
You can do this to save on processing time and shipping fees. The process of making an order is the same as you would do when placing an order for your own drugs. We will help you save on finances and get the best drugs.
Q.8 Return policy
We have a 100% Satisfaction Guarantee
If you received a damaged order, or it did not show up, we will issue a refund when you request it. For partial orders, we usually give a full refund then charge your credit card for the balance. This way you only get to pay for what you receive.
Allow 30 days for your shipment failure of which we will follow up and assist you appropriately
For any questions, you can call us on +1 (213) 221 2851
Q.9 What if I cancel my order?
We cannot refund orders that have already been dispatched from the pharmacy. We will however charge a $10 cancellation fee if the order is yet to be dispatched.
We do not charge you anything if the order has been cancelled due to a shortage of drugs on our end.
Q.10 Do you offer discreet packaging?
Yes, all packages are discreetly packaged for privacy concerns. We also use bubble envelopes and card boxes for safety
Q.11 My order has been back ordered. What do I do?
We will notify you of any delays and the time within which we will have the stock available. If this is not possible we will advise you on which alternative to use.
If the alternative is available at a higher price, we will usually charge you the initial price and cover the rest.
Q.12 How can I get a copy of the receipt for my order?
Log into your account and go to “My past order” You can view the receipt and save it as a PDF to your computer
Q.13 Can my insurer refund my expenses on purchases through your site?
You should get in touch with your insurer for the best answer. We can however give you a legal invoice from which the insurance company can contact us for more details.
Remember that we will not give out any personal information without your consent, so get in touch with us to inform us to expect a call from your insurer.
Q.1 Explain why my order is on “awaiting payment process” or “Preparation in progress” o “Payment error”
not charged yet. You can either ignore or cancel the order.
Q.2 What does it mean when my order is “Dispensing”
The order has been sent to the pharmacist, and from there we will dispatch it for shipping after reviewing the details.
Q.3 What is a “Hold Order”?
This can be because:
- We are out of stock
- We have not received a prescription copy from you
- You have made a request to remove or add items to the order
- An issue arising
Get in touch with us if your order is in this status so we can assist you appropriately
Q.4 My order is “Canceled or Declined
Your payment failed to go through. You can try again or call us on 855-495-5550 to place an order
Remember that all transactions through our website are discrete
Q.5 My order is on “Awaiting bank wire payment” or “Awaiting check payment’
This is because you chose to pay through money order or check. As soon as we receive the payment, we will dispatch your products for shipment.
Q.6 Payment Related Questions What is the CVV number? How can I find it?
This is a security number against fraud used to ascertain that you are indeed in possession of the card at the time of the transaction. It is found at the back of the card.
For Visa and MasterCard it is a 3 digit code
For American Express it is a 4 digit code above the card number
Q.7 What modes of payment do you accept?
We receive payments through money order, cheque, VISA, wire transfer for more than $1000
Remember to be in touch with us before you place a large order
Q.8 How long will it take you to process my shipment if I pay through cheque or money order?
This is the slowest means of making payment, and it depends on where you are sending the cheque from. We will not be able to process the shipment until we have received the payment and it has cleared.
It is recommended that you use a tracking number to monitor the mail in the event of any delays
Q.9 My credit card has been declined
There are so many reasons why credit cards can be rejected, some which you cannot control. Some of the reasons include:
- There is a discrepancy in the shipping address and the billing address
- If you are using the card in a different place from the issue location
You should always be in touch with us when your card has been rejected so that we can also try to assist you in finding a good solution.
Q.10 How do I know the charges from your company on my card?
Our charges appear as 'MEDS', 'PHARMACY', 'RX-MEDS
Q.11 The amount charged on my account is not similar to what I spent
This is usually because of currency conversions. Different banks charge different rates on conversion, and some even take commissions on the conversions.
This is usually out of our hands, but you can contact us to assist you in the best way we can if you need to get clarity
Q.12 Help, I have been double charged
Receive our apologies if this happened to you. This can happen when there has been a network error and the bank will charge you when you try the transaction again, oblivious that the first attempt had gone through.
We usually notice this before you do, and we process refunds immediately. If you still have this problem, get in touch and we will process the refunds as soon as we can.
Q.13 How long does it take for my refund to show on my card?
Refunds can take 7 to 10 business days. In most cases you will need to be patient for only 3 days. However, this is out of our control as it rests with your bank. Failure to succeed with this, kindly contact us so we can see the best way forward
Q.1 I need to update my shipping information and contacts
Log into your account and go to “Account Information” then edit your information. If you are changing an address after making an order, notify us immediately so that we can try to make the changes before it is dispatched.
Q.2 I need to change my password
Sign into your account and go to “Change Password”
Choose a strong password to enhance your security. You can follow the following guidelines
- Use a mixture of numbers, uppercase and lowercase letters and special characters
- Make your password 5-14 characters
- Do not use common things like your ID, name, date of birth and so forth
- Ensure the password is easy to remember for you
Q.3 Can I order a refill on a previous order?
On your account go to “My past orders” and see all the orders that you have placed in the past. From here you can select the one you want and reorder.
Q.4 Why am I not receiving your emails?
Try any of the following alternatives
- Make sure you have the correct email address
- Look through the spam folder or junk
- Add our address to your white list
- Try another email service provider
If all the above have failed, get in touch with us and we will help you sort it out.
Q.5 Can I cancel my account?
Yes, this is possible, but you have to contact us first for security reasons before this can happen.
Q.1 Why has my order not been shipped?
There might be a number of reasons, but the simplest way out is to get in touch with us and we will let you in on the reason for the delay.
You can also check your order status online and let us know so that we can help you in the best way possible
Q.2 The tracking number is not yet showing with mu courier, is there a problem?
The tracking number will only show up once the pharmacy has shipped your order. In some cases, the package has to get to your country before the tracking number can be revealed. For this reason you should be patient with the process and if you are still worried, you can get in touch with us to make certain that everything is alright.
Q.3 Customs have refused my order, what do I do?
The following should guide you on how to handle the situation when customs have refused your order. You should also be in touch with us in such a situation to help you along the way.
Customs returned your package because:
They are allowed by law to accept or refuse any package from getting into or out of the country, including medicine. Since they cannot figure out the legitimacy of the medicines, customs will usually resort to sending them back to the pharmacy.
Q.4 Do I have fake medications?
All our practices are legitimate and protected by the law. We are a licensed pharmacy and we do not do anything that would jeopardize you or our business. All the drugs that we send worldwide are approved by USFDA and other authorities relevant
Q.5 What next for my order?
We will send you another package if this happens. Just get in touch with us and we will try our best to help you in the best way possible.
Q.6 How long must I wait for the reshipment?
It takes 10 to 20 days
Q.7 Will it be refused again by customs?
There is a slight chance of refusal but generally under 1% of the reshipments have been returned by customs since we started way back in 2002
Q.8 Can I get my order reshipped if it was returned to the pharmacy?
Yes, we will also send you the new tracking number
Q.9 My medication ran out and I need urgent medicine. Can you help?
Get in touch with us so that we can process this for you as soon as we can. Our method of shipment remains the same, but due to the urgency, we can push your order to the top of the list.
Q.10 Why is my medication order later than the shipping times?
This might be as a result of a refusal by customs or some delay with the shipping company. Do not wait for too long. If you have not received your package in the recommended time, be in touch and we will try to get you a solution.
Q.11 Can I cancel an order that has been shipped?
Sorry, this is not possible. You can only cancel an order before it is shipped, and it will be liable to a $10 fee for cancellation.
Q.12 What is discreet packaging?
This is for your privacy and discretion. We do not disclose any information about the products sealed inside, and we use bubble envelopes or card boxes for safety
Q.1 How can I verify the legitimacy of the medication online?
All the medicines that we send come with the instructions, packaging and expiry information that can be verified with the manufacturer of the products. The generic drugs that we sell also come in the original packages
There are also generics that come from India that we send in blister packs with all the information required printed at the back
As long as you purchase from us, you do not need to worry about anything.
Q.2 Where is part of my order? I have only received one bit
There are times when we split large orders and the other parts might delay by 2-3 days. If you still do not get this, you should contact us and we will send you the information you need.
Q.3 Why is my medication different from the one I am used to?
This is usually because the medicine that you have ordered might differ from one country to another. This does not however affect the efficiency of the medications in any way.
Q.4 What do I do if my parcel was returned to the pharmacy because I was not able to pick it up?
If this happens, we will only charge you for shipping. Since we do not keep any information regarding your card, you will need to call us so that we can get more information on how to go about this.
If the return was due to our fault, we will not charge you a cent.
Q.5 Please help, I received the wrong dosage/medication
Kindly get in touch with us so that we can consult the pharmacy and get you the correct medication.
Q.6 What do I do when my medication was damaged in transit?
Kindly get in touch with us so that we can consult the pharmacy and get you new medication.
Q.1 Please help me through the order process on your website
- Search for your medicine on the website either through the brand or generic search then search through the categories. You can also search through product search. If you find what you are looking for, click on it and go to the next step
- Indicate the quantity you need
- Add to cart
- Repeat the same steps above if you are ordering other drugs
- When complete, click checkout
- Provide the required information
Q.2 Can I fax the information on my card? I am not confident that sending it online is secure
We employ the highest security standards to ensure safety in online transactions. In the address bar you will notice that we use https instead of http because of the added security protocols
If you are still not comfortable with this, you can get the fax order form which can be used also in re-orders
Get in touch with us for more information
Q.3 Do I have to get a prescription to purchase drugs on your website?
This is required for prescription medicines. You can scan and send it as an email or through fax on +1-213-291-2588
Q.4 Why should I choose you over the other companies?
We are currently the most reliable online pharmacy throughout the world, supplying drugs from some of the best manufacturers in the industry in the US and beyond
Q.5 Are your drugs from reputable manufacturers?
All of the drugs that we sell are from the best companies in the world. These are companies that you know and have come across from time to time.
We also supply drugs that are manufactured by Indian Pharma Industry, the fourth largest worldwide in volume.
Some of the manufacturers whose drugs we distribute include the following:
Ranbaxy Laboratories Ltd.
Dr. Reddy'S Laboratories Ltd.
Nicholas Piramal India Ltd.
Glaxosmithkline Pharmaceuticals Ltd.
Cadila Healthcare Ltd.
Sun Pharmaceutical Inds. Ltd.
Aventis Pharma Ltd.
Orchid Chemicals & Pharmaceuticals Ltd.
Ipca Laboratories Ltd.
Morepen Laboratories Ltd.
U S V Ltd.
Matrix Laboratories Ltd.
Novartis India Ltd.
Torrent Pharmaceuticals Ltd.
Abbott India Ltd.
Cadila Pharmaceuticals Ltd.
Unichem Laboratories Ltd.
Glenmark Pharmaceuticals Ltd.
Divi'S Laboratories Ltd.
J B Chemicals & Pharmaceuticals Ltd.
F D C Ltd.
Emcure Pharmaceuticals Ltd.
Panacea Biotec Ltd.
Strides Arcolab Ltd.
Shasun Chemicals & Drugs Ltd.
Elder Pharmaceuticals Ltd.
Macleods Pharmaceuticals Ltd.
Aarti Drugs Ltd.
Nectar Lifescience Ltd.
AstrazenecaPharma India Ltd.
Unimark Remedies Ltd.
Jagsonpal Pharmaceuticals Ltd.
Organon (India) Ltd.
Surya Pharmaceutical Ltd.
Ind-Swift Laboratories Ltd.
K D L Biotech Ltd.
T T K Healthcare Ltd.
Neuland Laboratories Ltd.
Q.6 How long will it take to ship to my address?
Kindly allow us two weeks to deliver
Q.7 What do I do if I want to return something to you?
It is company policy not to accept returns on prescriptions because we cannot resell or reuse them
In the event that your prescription was damaged or any other issues arise, send us an email immediately so that we can work on a solution for you.
Remember to send us the tracking number so that we are able to help you so fast.